Refund Policy

Last updated 2026-09-13

Draft awaiting review by [ENTITY NAME]. Nothing here limits your rights under the Australian Consumer Law.

Credits returned automatically

• If a resource fails before it finishes, the credits for that attempt go back to your balance automatically; you will see a refund line on your Billing page.
• If our screening refuses a request after you confirmed it, the credits are returned the same way.
• A resource that completed is yours; credits are not returned because you did not like the result. Use Redo on a single page, or make a new one.
• Free starting credits and gifted credits have no cash value and are never refunded as money.

Money refunds

• Credit packs: [CONFIRM: a full refund is available within 14 days of purchase if none of the pack's credits have been spent].
• Plans: cancel online any time with Cancel my plan on the Billing page, no email or phone call needed; the plan runs to the end of the period already paid and does not renew. [CONFIRM: no pro-rata refund for a part period / pro-rata refund within 7 days].
• Duplicate charges, charges after cancellation, or a service outage that stopped you using what you paid for are refunded in full - email us with the receipt.
• If a resource is faulty in a way the Australian Consumer Law covers (for example it never becomes available), you may choose a credit return or a money refund for it.

How to ask

Email [CONTACT EMAIL] from your account email with the Stripe receipt number or the resource link. We reply within 5 business days and refund to the original payment method; banks can take up to 10 days to show it.

Chargebacks

Please contact us before disputing a charge with your bank. A chargeback on credits that have already been spent [CONFIRM: results in those credits being removed from the account and may lead to the account being disabled].